Privacy and Security Policy

 

We appreciate your support of Moore Tea and we strive to maintain honorable working relationships with our tea suppliers and our customers. Moore Tea is committed to protecting our customers' privacy and security. We do not share your information or sell your information to third parties.

 

We collect the following information from visitors who send inquiries to us via our website:

The names and email addresses of site visitors who contact us

Any other information provided by contacts about the nature of their inquiry

The Internet Protocol (IP) address of the contact

The website referrer that explains how the contact found our site

We use this information to respond to inquiries and improve the substance and usability of our website.

Note: We do not store credit card information on this site. If, during the checkout process, you choose to store credit card information for future use, it is stored securely by the payment processing gateway.

 

Security

We transfer visitor information, Moore Tea uses standard encryption technologies. As we transfer sensitive data (such as financial or contact information) we use a secure server that prevents third parties from intercepting and interpreting the data.

We use this information to:

Process payment and ship orders

Respond to inquiries

Determine additional items that may be added to our future product offering

Generate site and product performance reports by Moore tea.

 

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Moore Tea reserves the right to change its payment procedures at any time without prior notice to you.  If you need to pay with International credit card,  please select Paypal as your payment type, and you may do so through them.

We do not accept returns on Tea, nor herbal products which have been opened. All Returns must be unopened in original packaging in order to receive a full refund minus 20% restocking fee. Customer is responsible for any and all International Orders Returned. Please note that Damage Claims cannot be accepted for perishable (food) items by us or third party. All unopened products must be returned within 5 days of delivery. If you have any order that needs to be returned please contact service@mooretea.com to receive a Returned Merchandise Authorization number (RMA). We do not accept returns without a RMA number.

We do not cover the cost of shipping returns unless due to company error.

Moore Tea will gladly exchange any unopened product for product of comparable value within 5 days of delivery. You will be responsible for shipping cost unless due to company error. You must contact by email at MooreTea@att.net for a RMA number, no exchange will be given without an RMA number.

You may be required and expect to send pictures of any damaged items received within 2 days of confirmed delivery before a replacement item is shipped, without this items may not be subject to replacement. Pictures should be sent to MooreTea@att.net include your invoice and contact information, we will contact you once the pictures are received. If you do not here from us within 48hrs please call 855-MOORETEA mon-fri 9am to 3pm pst. 

 

We do not accept returns on tea, nor herbal products which have been opened.

 

Compliance

Moore Tea is committed to adhering to and remaining informed of all applicable federal and state laws relating to maintaining a compliant internet presence